Last Updated: May 24, 2023
Thank you for choosing Internet Privacy (“Company”) and our software products and services. We appreciate your trust in us to protect and monitor personal data. We strive to provide the best products and services to our customers. However, if you are not entirely satisfied with your purchase, we are here to help.
Refund Eligibility
- Subscription Plans: Refunds may be requested for subscription-based plans within 30 days from the date of the initial purchase, as long as the request is made in writing to our customer support team at support@internetprivacy.com.
- One-Time Purchases: Refunds for one-time software licenses or products are generally not available unless otherwise stated during the purchase process.
Conditions for Refund
To be eligible for a refund, you must meet the following conditions:
- Your request for a refund must be made within the eligible refund period mentioned above.
- You must provide a valid reason for the refund request, such as software malfunction, failure to meet advertised features or other technical issues. Our customer support team will assess the validity of your request.
Refund Process
To request a refund, please contact our customer support team at support@internetprivacy.com with the following information:
- Your full name and contact information.
- Proof of purchase, such as an order number or receipt.
- A detailed explanation of the reason for the refund request.
Once we receive your refund request, we will review it and notify you of the status within 5 business days. If your refund is approved, we will process the refund to the original payment method used for the purchase.
No Refund Guarantee
Please note that we do not guarantee refunds in the following circumstances:
- You do not meet the eligibility criteria and conditions for a refund as outlined above.
- The refund request is made after the eligible refund period has expired.
- The refund request is related to circumstances beyond our control, such as changes in your business needs or the unavailability of third-party services.
Contact Information
If you have any questions about our refund policy or wish to initiate a refund request, please contact us at:
Internet Privacy LLC
1100 N Tuttle Ave #12,
Sarasota, FL 34237
Email: support@internetprivacy.com
Phone: (941) 909-1170
Changes to this Refund Policy
We reserve the right to amend this refund policy at any time without prior notice. Any changes to this policy will be posted on our website, and the revised policy will apply to all purchases made after the date of the policy update.
Effective Date
This refund policy is effective as of 02/17/2021.
